Tag Archives: patron service

Off the Shelf and Out of the Library

Marshall Shore gave a free webinar for Infopeople back on February 16, Off The Shelf: Looking Beyond Libraries for Innovation and Inspiration, and I finally got a chance to view it.  The premise was that there’s plenty of free training … Continue reading

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WebWise 2010 Webcast Available

A free online video recording of one of the preconferences, plus all the sessions and speeches from WebWise 2010: Imagining the Digital Future, the Institute of Museum and Library Services’s conference promoting high quality online content, is now available (with closed captioning).  If … Continue reading

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Green Acres and Milk and Cookies

I’ve already blogged about the topic of Market Segmentation, but as Gina Millsap, director of Topeka and Shawnee County Public Library says, it’s so sexy that I can’t resist writing a bit more.  Plus, knowing your residents’ needs is just too … Continue reading

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Holds Ratios

I’ve been lurking on a listserv that’s been discussing holds ratios.  Books still have an inordinate preference.  While I understand that DVDs and other media may have shorter checkouts, if we’ve learned one thing in the last year, it’s that we need … Continue reading

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Don't Forget the Schools

A colleague of mine, Lisa Holmberg, recently gave me some data from a small study by Horizon High School library staffers, Jennifer Alevy and Sara Poinier, showing huge increases in students’ use of reliable resources after library instruction. I’d originally considered being a school … Continue reading

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If You Build It Will They Come?

Digital library services guru, David Lee King, gave  an enlightening presentation Tuesday, Building the Digital Branch for the 21st Century.  He pointed out that many libraries’ websites focus on the physical building, so aside from providing access to electronic resources, their sites are … Continue reading

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I want to see ’em skate

Talk about eliminating barriers to service – lack of parking is not an issue at busy Houston Public Library branches, they’ll deliver materials right to your car.  Seems like they are very committed to their patrons, but I’d really like to see … Continue reading

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Recession Relief

I did a free webinar last week called Recession Relief that covered ways libraries can help patrons during these tough economic times, and you can watch the archived session and access my PowerPoint slides and notes (which include all the links I … Continue reading

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New Roving Reference and Assistive Technology Tools

Back in the days when libraries weren’t quite so busy, if I didn’t have a constant stream of questions at the reference desk, I’d get bored and start trawling the stacks for people who looked confused.  I was delighted when we got … Continue reading

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The Patron-centric Library

I just attended, The Customer Focused Library, a very illuminating Web Junction session.    Three public libraries and an academic in the Chicago area had Envirosell, a company specializing in retail environments, study their physical spaces and customers’ behavior.  Of … Continue reading

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