Tag Archives: ease of use

I want to see ’em skate

Talk about eliminating barriers to service – lack of parking is not an issue at busy Houston Public Library branches, they’ll deliver materials right to your car.  Seems like they are very committed to their patrons, but I’d really like to see … Continue reading

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Thinking like a Patron

Thinking like a patron can be really hard to do.  The longer we work in libraries the more entrenched we get in the lingo and practices of our business.  But that doesn’t make it any easier for our users. I recently … Continue reading

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The Patron-centric Library

I just attended, The Customer Focused Library, a very illuminating Web Junction session.    Three public libraries and an academic in the Chicago area had Envirosell, a company specializing in retail environments, study their physical spaces and customers’ behavior.  Of … Continue reading

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Librarians' Indulgences

There was an article in the paper this Sunday about a Denver Post librarian who gave up buying books for a year.  I read it, and promptly dismissed it, as I figured the only reason he didn’t use the public … Continue reading

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