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Tag Archives: user experience
Reference Renaissance 2010 Plenary Panelists’ Summaries at LJ
For those of you who missed the Reference Renaissance 2010 conference, the latest issue of Library Journal has an article with summaries of the talks the four plenary panelists gave during the Focusing on the User Experience session. There are … Continue reading
Update – Sorry – Reference Renaissance Conference Presentations are no longer available.
Update – it appears all the materials from both BCR sponsored Reference Renaissance Conferences have been removed from the web and are no longer available – – – – – – – – – – – – – – – … Continue reading
WebWise 2010 Webcast Available
A free online video recording of one of the preconferences, plus all the sessions and speeches from WebWise 2010: Imagining the Digital Future, the Institute of Museum and Library Services’s conference promoting high quality online content, is now available (with closed captioning). If … Continue reading
If You Build It Will They Come?
Digital library services guru, David Lee King, gave an enlightening presentation Tuesday, Building the Digital Branch for the 21st Century. He pointed out that many libraries’ websites focus on the physical building, so aside from providing access to electronic resources, their sites are … Continue reading
Posted in Uncategorized
Tagged customer service, patron service, patron services, user centered design, user experience, web pages, Web sites
1 Comment
Thinking like a Patron
Thinking like a patron can be really hard to do. The longer we work in libraries the more entrenched we get in the lingo and practices of our business. But that doesn’t make it any easier for our users. I recently … Continue reading
Posted in Uncategorized
Tagged ease of use, library marketing, marketing, ULC, Urban Libraries Council, user centered design, user experience
1 Comment