Tag Archives: customer service
My New Library
I’ve finally started the process of moving my patronage to my closest library, which is the Columbine branch of Jefferson County Public Library. The 30,000 square foot facility is at the edge of Clement Park and the whole southern side is … Continue reading
Customer Service in Libraries
I’m not the only one touring libraries lately. Jamie LaRue visited some other states recently and had some insightful comments about trends in libraries. While he acknowledges what we do well, he also has a few suggestions that might help us concentrate on … Continue reading
Update – Sorry – Reference Renaissance Conference Presentations are no longer available.
Update – it appears all the materials from both BCR sponsored Reference Renaissance Conferences have been removed from the web and are no longer available – – – – – – – – – – – – – – – … Continue reading
Diving into Diversity at Dover
Dover Town Library in MA is quite something, especially for a community of only 6200. It’s a pretty tree-shrouded building in a bucolic central location. Real estate agents frequently bring prospects by as it’s such a selling point for living here. Even in … Continue reading
There’s No Place Like (the) Home (Library)
Back in my hometown of Natick, MA and checking out the new (well new to me) Morse Institute Library, which is grafted onto the original one – - very cool that they’ve left all the old building – the brick and … Continue reading
GPS Usage and Your Library
Robert Balliot, the Ocean State Librarian, had some interesting ideas on how combining RFID material tags with the next generation of Global Positioning Systems (which will be able to accurately gauge a location to within 1 meter) could help libraries improve collection development, customer service and … Continue reading
Opportunity for All (via Library Computers)
Subtitled How the American Public Benefits from Internet Access at US Libraries, this was a report on the just released study from the IMLS and the Bill & Melinda Gates Foundation on how library computers help the American public, especially during … Continue reading
Reinventing Circulation Jobs
Carey Hartmann (Assistant County Librarian), Lucie Osborn (County Librarian), both from Laramie County Library System in Cheyenne, WY and Carol Edwards, Children’s Services Manager, Denver Public Library and I presented on this. It’s all about how to continue providing incredible customer service when … Continue reading
Green Acres and Milk and Cookies
I’ve already blogged about the topic of Market Segmentation, but as Gina Millsap, director of Topeka and Shawnee County Public Library says, it’s so sexy that I can’t resist writing a bit more. Plus, knowing your residents’ needs is just too … Continue reading
Fluffenrovin and So Much More! – Rangeview’s Revolution
I managed to escape the two feet of snow in Littleton, CO to make it to PLA yesterday and was treated to a rare (I’m told) sunny day and even a peek at Mt. Hood (click on the pic to see it … Continue reading
